1. About Us

We are VetMan – Cat & Dog Exports (“we”, “us”, “our”), based in New Zealand. We are committed to protecting your privacy and handling personal information in accordance with the New Zealand Privacy Act 2020.

2. Information We Collect

We only collect personal information that you voluntarily provide when you:

• Submit an enquiry through our website contact form
• Contact us by email or phone

The information we may collect includes:

• Your name and contact details (email address, phone number, address)
• Details about your pet(s) such as name, species, breed, age, sex, weight, microchip number
• Residency information (e.g., country of origin/destination, travel history)
• Medical history and veterinary records relevant to pet relocation and export

We do not use cookies or website trackers. We do not collect payment details through our website.

3. How We Use Your Information

• Respond to your enquiries and requests
• Assess your pet’s eligibility for travel and provide service quotes
• Prepare required export documentation
• Meet regulatory requirements, including Ministry for Primary Industries (MPI) rules
• Communicate updates relating to your pet’s travel arrangements

We will not use your personal information for marketing unless you have explicitly consented.

4. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share relevant details with:

• Licensed veterinarians or laboratories (for required treatments, tests, or health checks)
• Government or regulatory agencies such as MPI, where required by law for export compliance. We only share what is necessary for the stated purpose.

5. Data Storage and Security

• We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, or disclosure.
• All information is stored securely in access-controlled systems
• Only authorised personnel involved in your pet’s export have access to your data
• Physical records (if any) are stored securely and destroyed when no longer needed

6. Data Retention

We retain personal and pet information only for as long as necessary to:

• Complete the relocation process
• Comply with legal and regulatory obligations

After this, records are securely deleted or destroyed.

7. Your Rights

Under the Privacy Act, you have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate information

To exercise these rights, contact us:

Email: info@vetman.co.nz
Phone: 022 040 1009

We will respond to requests within 20 working days.

8. Policy Updates

We may update this policy from time to time. The latest version will always be available on our website.